CALL.CENTER.CIRLCE - September 2020 | Wien
Donnerstag, 17.09.2020 | 16:00 Uhr
Via Zoom Meetings
16:40 - 17:00
Service 3.0 - AI, Conversational CX and Brand Management
Why service excellence is crucial, especially in challenging times and how Oracle agile solutions in service can improve self service and customer satisfaction simultaneously, leveraging AI and providing omnichannel, always on, asynchronous customer experience.
Sara Eklund, Director CX Strategy Oracle EMEA
Gabriele Schöngruber, CX Manager Oracle Austria
www.oracle.com